TERMS OF USE AND TRANSACTIONS OF THE WEBSITE: https://supernatural.club

I.  INTRODUCTION

The supernatural.club is the “Website” including its relevant “Online Store”, showcasing and trading products online owned by the Private Capital Company “EKLEKTIKON PC”, located at 8 Dagkli St, Kavala, Greece (Tax ID: 801787180 / Kavala Tax Office, under GEMI No 163312730000) (hereinafter referred to as the “Company”).

The present General Terms of Use and Transactions of the website and transactions of our online store (hereinafter referred to as the “Terms of Use and Transactions” or the “Terms of Use”), on the one hand, specify the terms and conditions for browsing and using both our Website and Online Store, and, on the other hand, governing the sales contract concluded between the Company and the customers for purchasing the products available at our online store, unless deviations from said terms are otherwise expressly stated.

Before visiting our online store, please consult the Terms of Use to make sure that you comply with these terms. In case of disagreement with any of those Terms of Use, you should not take any action on our Website or our online store, including simply browsing it. However, any action taken on our online store, such as browsing it, subscribing to our Company’s newsletter and/or purchasing our products, etc., is considered as an unconditional acceptance of these Terms of Use and Transactions. On those grounds, please read them carefully.

The Company reserves the right to unilaterally amend or renew these Terms of Use at its sole discretion and/or when any amendment is required by law, possibly without any prior notice, but always within the context of fair trade practices and limits in accordance with Law. Any amendment or renewal shall enter into force from the moment this text is updated with any changes. It should be noticed that the Company is constantly improving its Website and online store, including its relevant products. On those grounds, it is recommended that you should read these terms at regular intervals to be informed of any changes in the content of this policy of general terms of use and security of personal data protection transactions. It is clarified that any change on these Terms of Use does not affect orders that have been placed before the amendments come into force. The use and browsing of the Website after said amendment is considered as acceptance of the Terms of Use, as amended and applicable. The use of the Website and any transactions you make in the online store is at your sole responsibility.

 ΙΙ.WEBSITE / ONLINE STORE SERVICES

Α. PROVISION OF INFORMATION

The information provided by this Website is complete, true, valid and updated, whether it related the company’s identity or the products/services provided by our online store, unless there are any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this Website or due to force majeure. The Company has taken all the necessary technical and other means to update immediately the available quantity and sizes of our products, however, it reserves expressively the right regarding the validity of quantities and sizes of the products available in the online store, since the update may take place within one (1) hour from the moment of their amendment.

The photos depicting the products are indicative and cannot under any circumstances be binding for the Company, in the sense that the Website is not responsible in the event that the features or other content pertinent to the products to be sold via our online store are inaccurate, incomplete, not up-to-date, or in general bearing errors that cannot be foreseen or have occurred unintentionally or due to downtime of the Website for reasons of force majeure. In specific, the Website does not bear any responsibility for defective products and/or untrue information regarding the goods of its suppliers available online. The relevant responsibility shall be exclusively borne by the suppliers.

Β. MEMBERSHIP

1. PROTECTION FOR MINORS

The Website visitors/users who are minors are not allowed to access the website’s services that are deemed to be inappropriate for minors and cannot be controlled by the Company. Prior to subscription, along with the acceptance of the Website terms of use, the visitor/user is asked to confirm that the person is over 18 years old. If, however, minor users willingly visit webpages containing inappropriate / offensive / immoral content, which cannot possibly be constantly monitored, the website does not hold any responsibility thereof.

2. SUBSCRIPTION

Your subscription as a Member on the Website is prerequisite to carry out any transaction at the Online Store. The subscription process is quick and simple: After you have added a product to the cart and proceeded to the checkout, the system will automatically guide you to subscription as a new Member. By filling out your requested personal details (full name, address, postal code of your current main residence, telephone, current e-mail address (email), gender and date of birth) and following your acceptance of these Terms of Use and Transactions, you become a Member on the Website and open successfully your Member Account.

If you do not wish to fill the required information and data, it becomes impossible to subscribe as a Member online and, therefore to carry out any transactions at the Online Store. Your subscription and participation as a Member is free, personal, non-transferable and non-assignable. Each user bears sole responsibility for any correctness and truthfulness of the information they provide. Therefore, the Company relies solely on your statements regarding the provided information.

We expressly inform you that the Company processes the personal details you provide us when you subscribe as a Member exclusively for the purpose of (a) creating your Account on the Website through which you can monitor the progress of your order, the history of your transactions at the Online Store; (b) contacting you regarding our mutual transactions (e.g. to ensure the ability of contacting; complete; ship and deliver your order, including paying and ensuring a secure financial transaction); and (c) sending you back information you had previously provided us with, advertising and promoting material regarding the Company’s products and services, including its collaborations with third parties. With regard to collecting and processing your personal data, the applicable terms of the Personal Data Protection Policy are posted on the Website.

3.   YOUR ACCOUNT

The information entered during your subscription as a Member must be complete, correct, true and up-to-date. Otherwise, the Company is not held responsible in the event of failure to execute an order based on incorrect data you had entered. In the event that a legal entity is registered as a Member, the name of the contact person and the full name of the legal entity must be mentioned. In case of change of data, the Member should immediately update their new data so that it is always complete and true. By subscribing in accordance with the above, you give your explicit consent to the collection and processing of your data based on these Terms of Use and Transactions as well as the Terms of the Personal Data Protection Policy of the Website, which Terms and Policies you declare that you have read, understood and accepted fully and unreservedly. You may withdraw your consent to the collection and processing of your personal data provided in accordance with the above at any time, by deleting a member via a relevant email to the following email address: support@supernatural.club.

You have the ability to access your data at any time, or you can also request at any time the immediate deletion or correction of your data, their temporary non-use by the Website, their commitment or non-transmission, following the same process of sending an email as described above. In any case, your details are kept by the Company only for as long as you are a registered Member of the Website. Your personal data is not disclosed to any third party and is managed exclusively by the Company. All your personal data collected through the special e-form of the Website are absolutely necessary to deliver the services described above. Moreover, your full consent is provided once you are registered.

4. SECURITY

4.1. Transaction security procedures

The Company takes all necessary measures for the security of your Personal Data as well as your e-transactions, using the most modern and advanced methods. All information related to your personal data and transactions is secure and confidential. The security of the Online Store is achieved by the following methods: There are two codes used for identification purposes: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you login, they provide access to your personal data ensuring absolute security.

4.2. SAFEGUARDING CONFIDENTIALITY

To safeguard the confidentiality of data transfer, SSL-128bit encryption protocol issued in cooperation with the Internet Security Research Group (ISRG) non-profit organization is used.

4.3. CONFIDENTIALITY OF TRANSACTIONS

Privacy is taken for granted. The same basic principles that govern the traditional transactions also apply in the case of e-commerce. All information transmitted by the user / member is confidential and the Company has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

– Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests;

– The Company does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision issued by another public authority;

– In the event that the Company uses a third party to support its systems, it ensures confidentiality.

For your own safety, you should also treat all information provided through the service as private and confidential, without disclosing it to any third partties.

C. NEWSLETTER SUBSCRIPTION

Your subscription to Company newsletter is on your donation and not a mandatory procedure, accommodating your wish to receive updates about the Company. It is not a prerequisite to make a purchase from our online store or be provided with any other services, including your simple browsing of our Website. Your subscription to the newsletter service of our service, is completed by entering your e-mail address (email) in the corresponding field on our page. Upon completion of your registration you give us your express consent to send you information and promotional material for the products and services, as well as related advertising messages.

The Company is not held responsible if the newsletters are not delivered to their destination, although it makes every possible effort with the ISPs (Internet Service providers) for their timely delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you no longer wish to receive our newsletters or wish to be completely unsubscribed from the Company’s newsletter system, you can inform us by using the contact form available on the Website or by using the deregistration link embedded in any of our newsletters that you receive. The Website uses a provider (3rd party company) to identify (tracking) the recipients of the newsletters. It does not hand over information about your full name, home address or other personal data to any third party.

D. PURCHASE VIA ONLINE STORE

1.   ORDER

1.1   Completion – Order confirmation

After navigating our Website, find and select the products you wish to purchase. Check the products in the shopping cart by clicking on the “SHOPPING CART” link in the upper right part of the website. You can use the “DELETE FROM CART” button to remove products from your cart before completing your order.

Click on the “COMPLETE ORDER” button to complete your purchase. You can pay in one of the ways listed below under D.4. To be able to complete your first order you must subscribe as a new Member. During the completion of your order, the system will automatically guide you through the very simple and fast subscription process (for details see above under B2).

The prices shown on our products are in euros, include VAT and are final if they are delivered within Greece, excluding any shipping costs. Shipping costs are borne by the customer as specified below under D.3. and are displayed during the order, while they are invoiced at the end of the order in addition to the price of the selected products. The Company reserves any right to amend the product prices at any time. However, it is bound by the prices listed in the Online Store at the time of your order.

Immediately before clicking on the “Order” button, which is the last step to complete your order, you will be automatically informed that by submitting the order you should pay the relevant amount. If you agree, press the “Order” button and submit it to our online store. When placing your order as described above, you will automatically be sent a message to the email account you provided when you subscribed as a Member, notifying you that we have received your order, listing the products you have ordered and all the terms of the order. From this point on, you do not need to do anything else until you receive your products. When the order is delivered to the collaborating courrier or another collaborating company, you will receive a new email mentioning the shipment number. Using this number you can track your order’s progress until it reaches the place of delivery you have indicated in your order.

1.1.1. Tracking your Order’s Progress

You can track your order’s progress at any time by clicking on “MY ACCOUNT” link. If your order has been delivered to the courrier company, you will be able to see the current shipment status of your order by entering the shipment number. 

1.2   Cancelling / Modifying your orderς

The order can be canceled in the following cases:

Before completing the order:

Before submitting your order in accordance with the above (see under D 1.1), you may technically go “back” and remove the quantities of products from your shopping cart that you do not wish to order by selecting the option “Remove”.

After completing the order but before receiving the products:

(a) You are entitled to cancel your order after it has been completed in the event that the delivery of the ordered product is delayed. The provisions of Section II.D 2.2 described below apply in terms of cancelling your order;

(b) If your online order has been completed, but the product has not yet been shipped, you may cancel your order by sending an email to the following email address: support@supernatural.club, or by calling +30 6971-836457, 08:00-16:00, from Monday to Friday.

After receiving the product

(a) Any refusal to receive the product you had ordered upon delivery by the carrier is equivalent to withdrawal, a right for the exercise of which the provisions described below under D.5 apply. In any case, we inform you that in event of withdrawal at the time of receiving your order in accordance with the above, the Company records the event in a special file;

(b) After having received the product, the order is canceled by exercising the right of withdrawal in accordance with the provisions below under D.5;

(c) In addition, your order is canceled after having received the products or for reasons of replacement in accordance with the provisions below under D.6;

(d) Finally, after having received the products your order is canceled according to the provisions below under B.2 in case you receive a defective product, the wrong product or you never receive it due to loss.

2    DELIVERING THE PRODUCTS

2.1   Method and time of delivery

The Company cooperates with specific courier and transport companies.
If your order is completed by 10 a.m. from Monday to Friday, products are delivered within 2 working days in Attica, within 5 working days in Thessaloniki and Kavala, and other major urban cities, and within 7 working days in the rest of Greece. In the event that your order is completed by submitting it online after 12:30 p.m., the delivery time increases by one working day, as per the above.

The deadlines described above do not apply during periods of extreme weather events or strikes, and in any case of force majeure, which may affect transport and delivery times.

2.2   Delay in delivery

The Company makes every possible effort to deliver the products ordered in a timely and appropriate manner, however we reserve the right that the delivery of the products may be delayed in the event that: (a) the product is delayed for any reason from being dispatched by our supplier, resulting in to be out of stock, despite our estimates; (b) the product has already been discontinued and is not available due to a sudden announcement without any prior notice by the supplier about the discontinuation of the product in question; (c) in case of a force majeure event, such as typical extreme weather phenomena, strikes, or any other event beyond our sphere of influence and control which may affect the transport and delivery of your order. In the above cases, we will contact you if you wish to deliver your order without the product delayed or unavailable; or to suggest an alternative; or to inform you about the delivery time of the product that is not immediately available. In case you are not satisfied with our suggestion, you are able to cancel the order in part or in whole and to get a refund, in any case to give you the alternatives available to our company. In case of delay, you can contact us by calling +30 6971-836457 or by sending an email to support@supernatural.club where you can declare your withdrawal of the entire order or part of it.

3.   SHIPPING COSTS

Shipments are subject to shipping costs, which you will be informed prior to completion of your order. In the event that the value of the products you ordered exceeds a certain amount, which is always announced on the Website and may change, their shipping will be free of charge within Greece.

4. PAYMENT METHODS

4.1 Payment by credit card

Visa and Mastercard credit cards are accepted. Your transactions in our online store are protected by the highest online security systems (SSL-128 bit) which guarantee a secure trading environment. In the (secure) order form, please fill in all the necessary fields (card number, expiry date, CCV). The Company processes your card details exclusively and solely for the completion of our mutual transaction, i.e. the repayment of the products you have purchased from our online store. Processing of your personal data is governed by the Personal Data Protection Policy and the Cookies Policy of the Website.

4.4. Bank transfer

If you do not have a credit card or if you cannot be at home to collect your products, you can pay for your order via bank account. For your best convenience, please provide the bank with the Order Code as a message accompanying the transfer. Then please send the proof of payment by e-mail. Payment must be completed within 48 hours from your order completion, otherwise it shall be considered void. Payment must be made to the account as described below.

Bank: Piraeus

IBAN: GR04 0172 2450 0052 4510 6049 760

BICCODE/SWIFT: PIRBGRAA

(Account Holder: EKLEKTIKON PC)

If the transfer shall be performed by another Bank, all possible costs shall be borne by the remitter (option “OUR” for eBanking transfers). Please make this selection when making the transfer, as your order cannot be fulfilled otherwise.

5.     WITHDRAWAL

5.1 Conditions for exercising right

You have at your disposal a period of fourteen (14) calendar days to withdraw from the purchase you may have made via our Online Store, without stating the reasons or providing any explanation (unjustified withdrawal). The right of withdrawal is exercised when you wish to return the product you had purchased from our online store and get a refund. The deadline of 14 calendar days for exercising the right of withdrawal starts from the day after you, or a person authorized by you to receive your products (other than the carrier), takes physical possession of the products.

5.2  Modalities for exercising the right of withdrawal:

To exercise the right of withdrawal described above, you must inform us of any decision you have made to withdraw from the Sales Contract we have mutually concluded, prior to the expiry of the deadline for exercising the right in question, as cited above, by means of an express statement by using and filling in the special form which is posted on the RIGHT OF WITHDRAWAL of the Website and sending it (print it or attach it) to the email address: support@supernatural.club.

5.3 Obligations of the consumer upon withdrawal

The withdrawal deadline is deemed to have been met if the withdrawal statement has been sent prior to the expiry date of said withdrawal deadline. To meet the withdrawal deadline, it is sufficient to email your statement of exercising your right of withdrawal prior to the expiry date of the withdrawal deadline. You must then send the product back or deliver it to the seat of our company at the address: EKLEKTIKON PC, 8 Dagkli St, GR-65403, Kavala, without undue delay and in any case within 14 calendar days from the date you informed us that you are withdrawing from this contract. The deadline is considered to have been met if you send the product back before the end of the 14-day term. However, it is advised that you will bear any immediate cost arises from returning costs of products, and you are solely held liable for any reduction in the value of products resulting from handling which was not necessary to determine the nature, features and function of goods.

5.4 Company Obligations

If you withdraw from any of your purchases as set out herein, we will  refund the price received from you including any shipping costs (excluding any additional charges due to your choice to use shipment methods other than the cheapest delivery method suggested) subject to what is expressly set out below. The refund will be made immediately, without any undue delay and in any case no later than within twenty (20) days from the date of receiving the returned products and subject to the provisions of the following section 5.5. The refund is made by means of crediting your bank account which you must notify when exercising the right of withdrawal, or in the same way that the order was paid for (debit or credit card credit or bank account credit). In any case such a refund shall be free of charge.

5.5     Product return

A necessary prerequisite for the cancellation request to be accepted is that the product should be in its original packaging and in the same excellent condition as it was when it was sent together with the retail receipt, including the special markings of the product. The Company does not accept any products that are returned upon your withdrawal and which are damaged, scratched and, in general, create the impression that they have been used, beyond what is necessary to determine their suitability for use. In this case, no amount will be refunded. The product to be returned must be accompanied by the “withdrawal form” duly completed and signed, which you will find posted in our Website. Also, the product to be returned must be accompanied by all the necessary documents that you received upon receipt, otherwise the Company will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein. It is clarified that any products you have purchased at a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from the purchase of which you are withdrawing, otherwise the withdrawal is considered as not being exercised, and therefore we hold no liability. Furthermore, you acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of handling said products on your part, other than that which is necessary to establish the nature and properties of the products.

6. Website Subscription Service

6.1. The Website also offers a subscription service. In specific, once you become a member, you can obtain a subscription service as a User, by virtue of which the Company shall send you on monthly basis, until the 18th calendar day, specific wine bottles exclusively selected by the Company based on the information provided by the User during the subscription process. The value of the wine bottles to be shipped is equivalent to a monthly subscription value. To subscribe to the Website’s subscription service, you must be over 18 years of age. The Website is not held responsible for use of the service by minors who have access to connected devices of adult users of the service. The available subscription services will vary, providing the User the chance to choose between different types of wine (white, red, rosé, etc.). The detailed description of the benefits and the cost of each subscription will be made on the Website. The subscription will be monthly until its termination. Upon subscription you authorize us to charge you, on monthly basis, the subscription costs using one of the indicated payment methods of your choice. Suspension of the charge is possible, as long as the procedure described below for canceling the subscription is valid. The subscription service is only available to residents in Greece. The above bottles will be sent to the address stated by the User at the time of their service subscription. You can change your shipping address by visiting our website, clicking on the menu “MY ACCOUNT” and selecting “Subscriptions”. Shipping costs shall be borne by the Company.

6.2. Billing period. Subscription for the Subscription Service shall be billed to the payment method of your choice, on monthly basis, on the calendar day that coincides with the start date of your paid subscription, i.e. your SUBSCRIPTION RENEWAL DATE. In some cases, your billing schedule may differ, for instance, if your payment method has not been successfully processed or if your payment subscription started on a day that is not contained in a specific month.

6.3. Payment methods. Your subscription payment is made using a credit or debit card. When subscribing for the service you will be asked to select one of the indicated valid payment methods. You can change your payment method by visiting our website, clicking on the “MY ACCOUNT” menu and selecting the “PAYMENT METHODS” tab. If a payment has not been successfully processed, due to expiration of your credit or debit card, insufficient balance in your account or for any other reason whatsoever, and you do not promptly change your payment method or cancel your account, the Company reserves the right to suspend your access to the service, until valid payment takes place. When we are notified of the payment method of your choice, at the same time you authorize us to continue to charge your account with the cost of the agreed subscription and you remain responsible for any amount not collected as long as you were entitled to access the service. This may involve a change in the payment dates of your bills. For some payment methods, your payment method issuer may charge you a foreign transaction fee or other fees. Please contact your payment method service provider for more details. Payment methods may be changed or enriched from time to time. In this case, you will be promptly notified of one of the agreed communication methods with the Website.

6.4. Cancellation. You may cancel your subscription to the Website at any time and you will continue to have access to the subscription service until the end of the period of use of the service. To proceed to the cancellation of the subscription you must visit the Website via your personal computer or a mobile smartphone, and after logging in to your account go to “MY ACCOUNT”, “SUBSCRIPTIONS” tab, where there is also an option to cancel your subscription. To check if your account is deactivated, click on the “SUBSCRIPTIONS” tab in the “MY ACCOUNT” menu. Deleting our application from your device does not imply cancellation of subscription.

6.5. Billing Changes. The Website reserves the right to change the subscription fees from time to time. Any such change will not affect your charges until the end of the agreed term of the service and will not be made without your timely notification. In the event that you do not agree with the new charges, you could follow the cancellation procedure provided above.

6.6. Withdrawal. We inform you that the right of Withdrawal provided for in Article 5 of these Terms of Use does not apply to the individual wine bottles that will be shipped as part of the subscription service, as in this case the object of the transaction (sale) is not the individual wine bottles, but the subscription service, which you can cancel at any time. Therefore, those who subscribe and participate in the subscription service are not entitled to return, in accordance with article 5 of these Terms of Use, the wine bottles they receive as part of this service.

ΙΙΙ.  OBLIGATIONS OF THE PARTIES

A.  RESPONSIBILITY OF WEBSITE USERS AND CUSTOMERS

1.     Sole Responsibility of User / Customer

You are solely and exclusively responsible for the legal use of the Website and Online Store and you should refrain from any illegal act and abusive behavior, as well as from the adoption of illegal and unfair competition practices. Participation as a member is allowed only to individuals or legal entities with full legal capacity. Minors (persons under the age of 18) are excluded from becoming a Member. You are solely responsible for the lawfulness and correctness of the Information, Data and details provided in the Website, which the Company bears no responsibility or obligation to check, unless this is imposed following a complaint or by law.

2.   Prohibited Uses

It is prohibited to use the Website and the Online Store to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, which promotes or expresses racial, ethnic or other discrimination, and may cause harm to third parties in any way. Any action or omission performed by you that may (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both the Company and third parties; (b) contains viruses or other software that may cause interruption, damage, disaster or interference with the operation of any software or may cause damage to the fame and reputation of the Company, its Affiliates and Affiliated companies and/or other users/Members/customers, or may violate any personal or other data of users/members / consumers of this Website / Online Store, is strictly prohibited.

The following are also prohibited: (a) Any access, or attempt to access information and data (including personal data) that are being transferred through the Website, for which you have no authorization or any right to use; (b) The access to the Website in order to create or generate product or service competitive to the products and the services of the Company; (c) The facilitation in any way and with any means of third parties, so they can access data provided to the website from the Members; (d) Any kind of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical replication, distribution, transfer, downloading, processing, resale, data generation (including personal data) and information, including content and material (photographs, graphs, documents etc.) of the Website.

3. The Company is entitled to temporarily or permanently exclude a member at any time and without stating the reasons, i.e. to cancel/delete/impede the access and/or participation of a member (temporarily and/or permanently) without raising any claims against the Company. It goes without saying that this member is prohibited from becoming a member of the Online Store again with the same or other information unless the Company expressly consents thereto. For this purpose, the member consents to the Company keeping their personal details in its system in order to be able to identify any subsequent attempt to register them. The abovesaid citations apply in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request made by any Authority, Court, in the event of a complaint made by a third party – beneficiary of rights against the member etc.

B. COMPANY LIABILITY

1. Company Liability for defects and loss

The Company has all the liabilities set out in the Civil Code for the seller. Especially in the case of a defective product you can (a) replace it with another one of the same type; or (b) withdraw by following the procedure as described HERE. However, we inform you that as the products sold via the Website are packaged natural wine bottles, possible deviations in terms of taste and aroma of the products do not constitute a defect or a lack of certified quality. The abovesaid Company’s liabilities cease in the event that the defect has been caused by you, or the product being returned has been opened, or is damaged or scratched, and generally creates the impression that it has been used beyond what is necessary to determine its suitability, or in the narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legal documents and proofs of receipt.

You should exercise your rights described above within thirty (30) calendar days from the day you received your products. This 30-day term starts from the day following the receipt of your products and in any case within that period you should have returned the product. In this case, in consultation with the Company, you must deliver the product to a courrier company of our own choice. Once we receive the returned product, we will examine it in detail and let you know by e-mail within a reasonable time period, so that you can notify us in writing (by e-mail) whether you wish to receive a refund and how to return it or to replace the defective products with same ones, if available, or with other products of equal value. It is also noticed that only the products that are unsuitable for consumption are considered defective, and in no case the products that deviate from the photos posted in the Online Store due to expected differences in photoshooting or posting online, as well as due to deviations from their described properties in terms of taste and aroma.

In the event that we have executed your order incorrectly (wrong product, price, etc.), you must notify us immediately at the following contact details: Telephone: 6971 836457 or by email to support@supernatural.club. The risk of loss or damage to the products shall be borne by the Company until you, or a third party authorized by you to receive the products on your behalf (other than the carrier), has acquired physical possession of the goods, at which time such risk shall pass to you. However, the risk passes to you upon delivery of your purchased products to the carrier, if the carrier is designated as the principal for the transport and delivery of the products, and such option was not offered by the Company, without prejudice to your rights against the carrier.

2. Limitation of Warranties – Liability

The Company always acts in good faith and within the framework of what the law and these Terms of Use provide. Therefore, it has taken and continues to take all the necessary technical or other measures and make any possible effort so that (a) the Website and Online Store operate continuously and properly without any problems, interruptions, delays, errors or mistakes; (b) the data/information granted and transmitted via this Website on the one hand shall not to be altered, and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations; (c) the technology used by the Company or the servers through which our Online Store is made available to Users do not contain viruses or other harmful components or software programs, however the Company does not provide relevant guarantees for all of the above cases, and is not held liable for any compensation, in case you suffer any damage for the reasons described above.

In addition, the Company does not guarantee (a) the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend to use them; and (b) the correct and appropriate performance of the transactional obligations of the other Users of the Website and of its services. The Company makes reasonable efforts for the maintenance and availability of the content of the Online Store. Nevertheless, users accept that the Company is entitled to modify and/or temporarily or permanently interrupt all or part of the website with and/or without notice to users, given that the availability may be affected by the equipment of users, from other communication networks, from the large number of people trying to use the website at the same time or due to other causes.

Therefore, the Company bears no liability for any damage (positive, consequential, negligent, intra-contractual or any other) that you may suffer due to the inability of users to access, the cessation of all or part of it, delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors. The Company bears no liability for technical problems that may occur to users when they attempt to access the Website and at the time of accessing, and are related to the operation or compatibility of their own infrastructure with the use of the website. The Company also bears no liability for actions or omissions made by third parties and especially unauthorized interventions by third parties in products and/or services and/or information available online.

The Company bears no civil, criminal liability and/or any other liability towards you and/or any third party claiming rights from you, in the event that any of the above, during the use of the services and/or products of this Online Store, suffers direct or indirect damage, incidental, consequential, financial or other damage, lost profits, due to: (a) errors, omissions, technical problems, damage or malfunctions of the telecommunications networks, the Internet, the Website, the Internet Service Providers; (b) final or temporary shutdown of the Website or some of its services and/or interruption of the supply of certain products via the Online Store; (c) events, situations, actions, acts and/or omissions of the Website or third parties including other Users for which the Company provides no guarantees and bears no liability in accordance with the provisions herein; and (d) information and other content that may be published and communicated by third parties.

The Company reserves the right to deliver the products in the event of force majeure. The Company does not guarantee the availability of the products, but shall make every possible effort to promptly notify you of their unavailability, subject to the condition under II.D. The Company does not bear any responsibility under any circumstances for your communication with any third party service providers who advertise or are advertised in the Online Store and for any commercial transaction that may arise from your mutual relation. In addition, no responsibility is borne for any defective third-party products that you receive as a gift.

The Website may include links to other websites which are not controlled by the Company but by their third parties (either individuals or legal entities). The Company bears no responsibility in any case for the content of other websites and is not responsible for any damage or harm that may arise from the content of these websites. The Company in no way should be considered to endorse or accept the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, the Company bears no responsibility for any unavailability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services.

The Company is held liable for fraud and gross negligence, in case of causing damage from information or services provided directly via the Online Store.

The Company reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or the operation of the Website permanently or temporarily without any obligation to inform the members beforehand. The Company is only liable for direct damages, which arise due to fraud or gross negligence on the part of the Company. Without prejudice to mandatory provisions, the Company’s liability for direct damage due to slight negligence is expressly excluded regardless of legal reason. The Company’s liability for indirect or consequential damages is fully and expressly excluded – regardless of reason.

The Company is held liable for fraud and gross negligence, in case of causing damage from information or services provided directly via the Online Store.

The Company reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or the operation of the Website permanently or temporarily without any obligation to inform the members beforehand. The Company is only held liable for direct damages, which arise due to fraud or gross negligence on the part of the Company. Without prejudice to mandatory provisions, the Company’s liability for direct damage due to slight negligence is expressly excluded regardless of legal reason. The Company’s liability for indirect or consequential damages is fully and expressly excluded – regardless of reason.

IV. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All the content of the web pages of this Website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the Company and are protected according to the relevant provisions of Greek, EU and international law. Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the Website is prohibited, except for strictly personal use, unless the Company consents in writing.

The names, images, logos, marks and distinguishing features included in the Online Store are exclusively the industrial property of the Company and are protected according to the relevant provisions of Greek, EU and international law.

You agree that you are not granted the right to reproduce, copy, sell, resell and/or commercially exploit in any way all or part of the content of the Website. The appearance of the above property rights of the Company on the Website should in no way be taken as a transfer or assignment of a license or right to use them.

V.     PERSONAL DATA PROTECTION

The management and protection of your personal data is governed by the terms of the  Personal Data Protection Police  and the Cookies Policy and the relevant provisions both pursuant to the relevant provisions of Greek, EU and international law, as well as by virtue of the Decisions on Personal Data Protection Authority. To inform you about your personal data, the processing they receive from the Website and its purposes, the recipients of this and other related information regarding their protection and security.

VI.  FINAL PROVISIONS

Α. FINAL TERMS

The present General Terms are the applicable final terms governing the use of the Website and Online Store on your part, and remove any terms previously applied.

B.  WITHDRAWAL

No delay, negligence or tolerance of the Company in enforcing the compliance of any present condition by the User, does not constitute a withdrawal or damage provided for in such right.

C. INVALIDITY OF TERMS

If any term is deemed to be invalid and consequently unenforceable by any competent Court or Authority, this term will not invalidate the rest of the present terms, which will remain in full force and effect. The Company will endeavor to replace any invalid term with a new valid term, the effect of which will be the closest equivalent to the void one.

D. APPLICABLE LAW – JURISDICTION

Any dispute between the contracting parties regarding the implementation, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties arising from a contract or a breach, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of Kavala court with jurisdiction ratione materiae, where the registered office of the company is located, under the jurisdiction of which the parties are willingly subject to as of today.

E. SUPPORT

You can also contact the Company’s Customer Service Department by calling +30 6971 836457 or by email to support@supernatural.club stating your full name and order code, as well as any complaint you may have.